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information for customers outside of the US>
International sales are considered on a case by case basis. Most can be accommodated yet the process is not automatic. Please use our contact form to inquire about your purchase request. You are also welcome to call us +1.206.789.7312. We are typically available on weekdays, 11am to 6pm. We are in Seattle, USA which is located on the west coast (PST).
We are capable and have shipped to many countries outside the US. After you contact us, we can enable your country code. Afterward, you will be able to register, select a product and get a shipping quote.
It is very possible that the payment will not be able to be processed due to an address verification system which protects us as well as our customers from fraudulent activity. This is normal. We typically arrange a phone call to finalize the transaction. We realize the inconvenience yet it is the most secure way to arrange the payment. Please do not send payment information by email.
In addition to the shipping costs, international customers should be aware that duty (taxes) will be assessed by customs in the destination country. re-souL can neither predict nor control the duty charges. Some customers find that with the shipping costs added to the duty, the product purchase is not a great value. Other customers find the extra charges to be perfectly acceptable.
Lastly, with regard to shoe sales internationally, we strongly advise that you contact us prior to any purchase decision. Many times there are shoes which fit larger (or smaller) than other comparable products. Not all US sizes fit the same from one brand to the next. Not all European sizes are comparable or consistent even within a particular brand of shoe. Please contact us regarding your size and fit, tell us about your experience, especially if you've previously tried any of the brands that we carry. Given the above information about expenses, we definitely want to get it right for you!
thanks for your consideration,
5319 Ballard Ave. NW
Seattle, WA 98107