FAQ - General Policies
We accept Visa, Mastercard and American Express.
You will receive this confirmation by email as soon as the order is placed. You will also be notified when your product has shipped. We also welcome your call. If you have any questions about your order, please do not hesitate to call or use the contact feature.
We ship UPS Ground or USPS by default. Please contact us for special shipping arrangements.
Shipping charges will be calculated at the time of checkout, prior to placing the order.
We are capable and have shipped to many countries outside of the US. International customers can be considered on a case by case basis. For customers outside of the US please know that all sales are final. Please call or email us for more information.
CAN I ORDER OVER THE PHONE?
We cannot take payment over the phone, but we would love to talk with you to answer any questions you may have about purchasing - 206.789.7312. We can be reached Mon/Sat 11am - 6pm + Sun 12 - 5pm pacific. If we do not answer, please leave a message, we may be helping pother customers in our shop.
Washington residents will be charged sales tax.
re-souL will gladly accept returns and exchanges on merchandise within 20 days of the shipping date for items that HAVE NOT BEEN WORN OR USED IN ANY WAY. Returned products must have the original box and packaging in new condition with the original sales receipt included. Refunds for items returned within the 20 day limit will be credited back to the credit card originally used for purchase minus a $15 re-stocking fee. Paid shipping costs will not be refunded. Please allow one to two billing cycles (business days) for your account to be credited. **Clearance and Sale items are final sales, and not eligible for refund for any reason.
Return shipping is at your expense. Please ship back insured and prepaid using any traceable method to the address listed below. (Unfortunately we can not be responsible for any packages that we do not ship ourselves). Please pack all items in an appropriate shipping box or reuse the original packaging. Footwear returns must include the original shoe box in its original condition--please do not place shipping labels or packing tape directly on the shoe box. Once we receive your package, we will refund your card (minus a $15 restocking fee), and send you an email confirmation. We do not refund shipping costs.
5319 Ballard Ave. NW
Seattle, WA 98107
Once you receive your shipment, we must have any reported damages within 3 business days of receipt for exchange
We will not sell or share any of your information. We take the privacy of our customers very seriously. Your information is only to be used to facilitate the order, payment and shipping.
Although we do our best to make sure the inventory listed on our site is in real time, it is entirely possible (though unlikely) that a retail sale in our Seattle store could coincide with your purchase. In this case, occasionally we may sell out of some items. If an item you have ordered is out of stock, we will contact you via e-mail and adjust the total on your order.